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Front Desk Solutions For Physician Practices


The front desk is the first touch-point for patients as they begin their experience with your practice. In today's competitive customer-driven economy the importance of prompt and efficient “customer care” is becoming a critical factor for patient experience and satisfaction.

We review patient check-in procedures to understand the patient experience as we look to identify bottlenecks in workflow patterns and their root cause. Then we recommend ways to improve the patient experience and staff productivity including workflow, systems and applications.